http://www.hospitalitybasics.com A blog about customer experience and hospitality Sun, 16 May 2010 21:37:48 +0000 http://backend.userland.com/rss092 en If you are still playing the old customer service card and expecting to win…think again! In today’s age the customer service bar is much higher than what it used to be; the only way to win loyalty is to deliver an experience that exceeds expectations. The guest understands that no ... http://www.hospitalitybasics.com/2010/04/28/the-new-face-of-customer-service/ Foursquare is a location aware social platform with a fun gaming component (my previous post explains Foursquare). Already, there are several implications that hospitality businesses can take advantage of Foursquare and here are a few ways I think the hospitality industry can benefit from using this social platform. -Cafes, restaurants and ... http://www.hospitalitybasics.com/2010/04/09/foursquare-for-hospitality/ What is foursquare? It is far more than a ball game...Just when we thought we had our heads wrapped around Twitter, along comes another social network with an additional layer of gaming integrated in it. Foursquare">Foursquare is the Brainchild of Dennis Crowley (dodgeball) and Naveen Selvadurai. Word has it that ... http://www.hospitalitybasics.com/2010/03/26/four-square-is/ The free events of Vancouver 2010 are spreading the Olympic fever to every part of the city. Vancouver is in full swing and exceeding all expectations! Vancouver 2010 Winter Olympics seem much more like the Summer Olympics...and I'm not saying this just because of the weather. The whole city seems ... http://www.hospitalitybasics.com/2010/02/16/free-events-vancouver-2010-olympics/ Vancouver 2010 Winter Olympics officially open today and World do we have a show for you! For most of us that live in Vancouver, there has been a flood of activity over the past few months. Construction, street closures and most lately transportation delays, reroutes, you name it! I thought ... http://www.hospitalitybasics.com/2010/02/12/5-free-events-you-don%e2%80%99t-want-to-miss-during-vancouver-2010-olympics/ Happy employees provide more personal and better service and keep guests coming back. Being considerate, fair and honest with your staff are the fundamental principals of keeping your people happy and motivated. I recently had the opportunity to speak at an event in a hotel in the Greater Vancouver Area. ... http://www.hospitalitybasics.com/2010/01/14/happy-employees-happy-guests/ Being passionate about your career will definitely help you stand out in a highly competitive job market. In challenging times, it is ever so important to steer away from the mediocre and show passion and hunger for success! According to one study in the US, 70% people are unhappy at work. ... http://www.hospitalitybasics.com/2009/11/16/hospitality-passion/ Seth Godin in his post ‘The problem with doing it by heart’ describes how he recently visited a noodle shop and clearly requested his noodles without the sauce! And he still gets the noodles with the sauce! The attendant responds ‘that’s the way they always come!’ The culture in some organizations ... http://www.hospitalitybasics.com/2009/08/30/a-key-to-service/ Hotel reviews have a strong influence on potential guests and here a couple of simple things that hotels can do without spending a lot of time and money. First let’s tame the gorilla of hotel reviews, yes…Trip advisor! Fun facts…it receives about 15,000 consumer reviews daily that affect your brand. ... http://www.hospitalitybasics.com/2009/07/31/managing-consumer-reviews-in-hotels/ In December last year Maldives Tourism reported that resort workers went on strike late last year to voice their concerns over exclusion from the employment law. Unconfirmed reports also suggested that there was resentment between hotel management and staff due to local employees unavailable to work on Fridays due to ... http://www.hospitalitybasics.com/2009/06/16/success-in-foreign-lands/